Nanhua Instruments | National High-tech Enterprise
EN
Service Center
Service Center Introduction
The Service Center primarily handles after-sales services for our products, with professional consultants and senior engineers dedicated to serving customers. We ensure a rapid response to customer needs.
Scope of Service
Customer service is mainly divided into two categories: after-sales service and equipment repair & maintenance.
After-sales Service
After-sales service inquiries and communication matters are directed to the service staff for targeted handling of customer needs.
Equipment Repair & Maintenance
Requests for equipment repair are forwarded to the respective regions or service stations, where professional technical engineers are notified to conduct fault diagnosis. By telephone, video, remote operation and other networking technologies, we transcend spatial constraints to promptly provide customers with technical supports, efficiently resolving issues.
If on-site support is necessary, a on-site support ticket will be created and seasoned after-sales technicians will be dispatched to follow up.
Nanhua's self-developed service work order monitoring system grasps the real-time status of work orders and responds to customer needs in a timely manner.
Service Feedback
Upon resolution of the matter, our customer management system will disseminate a post-service questionnaire to the service recipients. By collating responses from these questionnaires, we aim to compile insights into post-service issues and deficiencies and analyze product usage scenarios to optimize service strategies and solutions.
Workflow
After-sales Service
Foshan Nanhua Instrument Co., Ltd.
Address: No.1, Kehong Road, Guicheng Street, Nanhai District, Foshan City, Guangdong Province
Zip Code: 528251
Telephone:(0757)8671-8778
Fax:(0757)8671-8963
Service
Service Phone:(0757)8671-8989
Service Hotline:400-830-6298 800-830-6298
E-mail:service@nanhua.com.cn
Contact Information
Add: No.1 Kehong Road, Guicheng Street, Nanhai District, Foshan City, Guangdong Province
Service Hotline: 400-830-6298 800-830-6298 (toll free)
Tel: (0757) 8671-8989
E-mail: service@nanhua.com.cn
Add: 1 Kehong, Rd., Guicheng, Nanhai District,
Foshan City, Guangdong 528251 CHINA
Tel: +86 757 86718778
Export Dept.
Tel: +86 757 86718629
Email: Export@nanhua.com.cn
- Msg
Tel
Tel
+86 757 86718778
+86 757 86718629-
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Nanhua Instruments Co., Ltd.
Add: 1 Kehong, Rd., Guicheng, Nanhai District, Foshan City, Guangdong 528251 CHINA
Tel: +86 757 86718778
Export Dept.
Tel: +86 757 86718629
Email: Export@nanhua.com
Online Message
Pre-sales
After-sales